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NEW DELHI: Retired workers of the central govt can now lodge their pension-related grievances by simply calling the toll-free number 1800-11-1960, in addition to the usage of current modes comparable to publish, on-line, cell app and electronic mail.


Inaugurating the Integrated Grievance Cell and Call Centre for pensioners set up by the dept of pension and pensioners' welfare (DoPWW) in New Delhi on Thursday, junior minister for body of workers Jitendra Singh mentioned the initiative was once one of the department's "big announcements" within the first 100 days of Modi govt 2.zero. The name centre will make lifestyles more uncomplicated for pensioners, he mentioned, including that it'll additionally lend a hand in price addition to the entire procedure as the pensioners will provide inputs and proposals for improving the machine.


Before registering the grievance within the Centralised Pension Grievance Redress And Monitoring System (CPENGRAMS) - which now has a devoted cell positioned at Janpath Bhavan within the Capital - the pensioners welfare executive will try to deal with the question of the aggrieved pensioner. If needed, the call might be transferred to a senior officer of DoPWW, for a personalized contact.


DoPWW began the trial run for the call centre on May 31, during which it gained 70-100 calls in keeping with day. Pensioners welfare executives had been registering the grievances or offering updates on the standing of the ones already registered.


When the pensioner calls, his/her question/grievance might be noted in 100 words after the call in order that he/she need not provide an explanation for the grievance once more. The standing of the grievance can be immediately traced thru cell collection of the pensioner or PPO number, and communicated to him/her. The centre will also force departments to resolve problems of the elderly, mentioned Singh.

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